|The evolutionary change of the IoT and the business process management: an introduction
The growing relevance of the “Internet of Things” (IoT) arises from the possibility to connect people, goods and operations through a global network. The IoT allows for an increasing competitiveness of the global corporations by sharing specific knowledge and social value in the long term, thus influencing the company performance and the customer relationship management. On one side, in many sectors such as agri-food, natural environment, smart cities, insurances, safety security, the IoT utility is changing the way of interpreting the business process management inside and outside the firms as well as innovation processes connected to products and services. On the other side, the competitiveness of markets needs of intelligent equipment, expert systems and technology (Al Mashari et al., 2003; Gubbi et al., 2013). The phenomenon of the Internet of Things (IoT) is based on smart infrastructures revolution, connecting companies, machineries, transports and so on under a unique system characterized by logistic mechanisms, energy resources and means of communication. In this direction, some traders predict that 100 billion devices will be connected to the Internet by 2030. A new technology management scenario is therefore emerging where products consisting of electrical and mechanical parts become intelligent systems that combine hardware, software, control sensors, data storage and connectivity in infinite ways. In this regards, the IoT permits to share big data flow among modern companies, by increasing productivity and reducing marginal costs. At the same time, it becomes vital for businesses to understand the potential of the IoT in order to manage business process management, technology strategy, technology forecasting, technology roadmap, technology management portfolio. We still know very little about how the IoT are changing the way of interpreting the business process management inside and outside the firms and this topic is progressively becoming very hot in the leading managerial literature (Al Mashari & Zairi, 2000). Then, management scholars are aiming at investigating the impact and the role of the IoT on the business process management in terms of promotion of knowledge flow, innovation and competitiveness. Likewise, management researchers aim at understanding how IoT foster innovation inside organizations and which implication this phenomenon can have on business process management and competitiveness of the firms (Al Mashari & Zairi, 1999).